Job Description

Overview

Reuters is looking for Technical Support Engineer to be based in our office in Madrid, Spain . This role blends Technical Account Management (TAM) with advanced (L2) Service Engineering responsibilities to create a strategic technical partner for our global media and sports organization clients. The Technical Account Engineer acts as a trusted technical advisor, proactive service optimization expert, and strategic engagement partner, while also serving as a secondary incident resolver for complex technical issues. The ideal candidate merges deep technical platform expertise with strong relationship management skills, delivering a white-glove experience that drives customer success with Reuters products, minimizes incident impact, and strengthens Reuters’ partnerships with our customers.

About The Role

In this opportunity as Technical Support Engineer – Europe , your main responsibilities will include:

  • Serve as...

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