Job Description

A progressive tech company is seeking a Sr. Technical Support Coach in the Philippines to elevate agent performance and enhance customer satisfaction. You will coach frontline support teams, analyze key performance metrics, and optimize workflows to meet SLAs and KPIs. The ideal candidate will have at least 2 years of experience in tech support and a proven track record in coaching within a metrics-driven environment. A hybrid work setup is offered, requiring occasional overtime during critical periods.
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