Job Description

Description

Senior Tech Support AnalystAbout the Role: The Sr. Tech Support Analyst’s role is to elevate end-user support services and guide the Tech Support Analyst(s) in maintaining and improving the users’ productivity while providing the customers with a good experience when they request assistance. This includes leading the team in analyzing and resolving end-user hardware and software issues in a timely and accurate fashion, providing end-user training where required, and gaining an understanding of the users’ needs and work habits so IT can proactively deploy appropriate services and tools leading to increased productivity. The Sr. Tech Support Analyst also serves as an IT ambassador, advocator, and technology consultant to the business and works on building a trusted relationship with the user community. Responsibilities:
  • Must establish a strong relationship with the business stakeholders, the General (Office) Manager, the direct sup...

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