Senior Team Leader

• With at least 1-3 years of experience as a Senior Team Leader
• Amenable to work onsite in Glorietta 5, Makati City, Philippines
• Knowledgeable in managing NPS or CSAT and AHT, Conversion metrics
• Highly motivated individual with skills to develop and coach team members to achieve performance expectations
• Ability to mentor, coach, and provide direction to a team of employees
• Willingness to work a flexible schedule

What’s in it for you?

• Day 1 HMO
• Competitive Compensation

Essential Functions/Core Responsibilities

• Lead Team Members, foster their professional development and growth via effective coaching and communication and promote teamwork and cooperation in delivering on Convergys mission and values
• Supporting, coaching, developing, and supervising a team of technical support associates
• Manage technical service-related operations, iden...