Senior Systems Architect

LeverageTek is actively seeking a Senior System Architect for a 12-month contract with its Ottawa-based customer.

Work Location

Key Tasks

• Serve as a technical and solution architect for the RISR platform, providing oversight across the Advance, Apply, and Assess modules.
• Collaborating with the Service Desk Application Specialist, RISR BT team, and internal Tier 1 support to establish and operationalize a standardized Tier 2 application support model, including:
• Support workflows, escalation paths, and vendor engagement procedures
• Standard incident management processes
• Knowledge management and documentation standards
• Provide architectural guidance on platform configuration, integrations, environment management, and long-term scalability.
• Act as the senior escalation point for complex platform issues requiring backend investigation and vendor coordination.
• Define best practices f...