Senior Systems Analyst

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Is this role right for you?

• Lead the day-to-day operations of RPA support, ensuring timely resolution of incidents and proactive monitoring of bot performance
• Manage and prioritize support queues, ensuring alignment with business-critical processes and SLAs.
• Maintain and report on key operational metrics such as bot uptime, incident resolution time, and support backlog
• Perform root cause analysis (RCA) for recurring issues and drive implementation of permanent fixes.
• Act as the primary escalation point for complex or high-impact production issues.
• Ensure all bots have up-to-date support documentation, schedules, and release records in JIRA and Confluence.
• Collaborate with Agile teams to provide feedback from production and influence future automation design.
• Mentor and guide Systems Ana...