Job Description
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Is this role right for you?
- Lead the day-to-day operations of RPA support, ensuring timely resolution of incidents and proactive monitoring of bot performance
- Manage and prioritize support queues, ensuring alignment with business-critical processes and SLAs.
- Maintain and report on key operational metrics such as bot uptime, incident resolution time, and support backlog
- Perform root cause analysis (RCA) for recurring issues and drive implementation of permanent fixes.
- Act as the primary escalation point for complex or high-impact production issues.
- Ensure all bots have up-to-date support documentation, schedules, and release records in JIRA and Confluence.
- Collaborate with Agile teams to provide feedback from production and influence future automation design.
Ready to Apply?
Take the next step in your AI career. Submit your application to Scotiabank today.
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