Job Description

Job Summary

We are seeking a highly skilled Senior System Analyst to join the NDSS IT India team in Gurgaon. The ideal candidate will have a strong background in IT infrastructure, system administration, and enterprise support. This role requires hands-on expertise in troubleshooting, patching, vulnerability remediation, and scripting. The candidate should be proactive, technically sound, and capable of providing excellent support to end users while ensuring a secure, stable, and compliant IT environment.


Primary Roles & Responsibilities


User & Infrastructure Support

  • Provide prompt support to users via ticketing systems, email, chat, and phone.

  • Troubleshoot issues related to hardware, software, networks, VPN, and applications.

  • Document all support activities accurately within the ticketing system.

  • Assist users with workstation setup, peripheral configuration, and standard applications.<...

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