Senior Support Specialist

The Role

We're hiring a Senior Support Specialist to own and run Customer Support at the company, end-to-end. We’re looking for someone with deep experience who can own day-to-day support operations while building the scalable systems, tooling, and team our support function needs as we rapidly grow.

This is not a "just answer tickets" role. We need someone who can run high-quality support at volume and step back to build the infrastructure — docs, workflows, escalation paths — that lets support scale as host count, ticket volume, and market footprint grow.

You'll work core hours of 8:00 AM – 4:00 PM CT, Monday – Friday, fully remote, reporting to the Chief of Staff, with flexibility to flex around urgent escalations or coverage gaps.

You'll be the bridge between:

• what our hosts and Pals need to ...