Senior Support Engineer – SAP (Hybris)

Senior Support Engineer – SAP (Hybris)

Location: Lahore, Karachi, Islamabad

Job Summary

We are looking for a Senior Support Engineer with 6–9 years of experience in SAP Commerce (Hybris) to serve as the technical escalation point for complex Commerce incidents and problems, driving permanent fixes across the platform and its integrations.

Key Responsibilities

• Deep expertise across the Hybris stack — type system and data modeling, ServiceLayer, storefront (Accelerator/Spartacus), and OCC REST APIs.
• Strong understanding of Solr search architecture, region cache behavior, session/transaction handling, and JVM/performance troubleshooting.
• Support integrations with third-party systems — SAP ECC/S4, OMS, PIM, payment gateways, tax, CRM — via Data Hub / SAP CPI, OCC APIs, and Impex/batch feeds.
• General support: lead major incident handling and formal RCA/problem management, manage escalations and s...