Job Description

Key Responsibilities:

  • Technical Support Issue Resolution:
  • Act as the primary escalation point for complex technical issues related to TIBCO Data Virtualization (TDV).
  • Diagnose, troubleshoot, and resolve product-related issues, minimizing customer downtime.
  • Perform in-depth root cause analysis and collaborate with Engineering to develop long-term solutions.
  • Guide customers in deploying, configuring, and optimizing TDV solutions.
  • Customer Engagement & Communication:
  • Provide clear and effective technical guidance to customers, ensuring smooth resolution.
  • Engage with high-priority customer interactions and incident reviews, offering expert recommendations.
  • Collaborate proactively with customer teams to identify and resolve potential issues...

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