Senior Support Engineer

Overview

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.

Responsibilities

In this role you will

• Use professional written and verbal communications to customer base to resolve application issues
• Resolve customer issues involving code error diagnosis, debugging, validation, and root cause analysis
• Ability to explain the why behind issues and guide the customer to resolution with logic and context
• Creation and curation of knowledge-base articles and documentation to help customers help themselves
• Customer escalation support
• Evaluate active tickets, priorit...