Job Description
Job Description:
- Own and resolve complex, high-impact technical issues across a cloud-based SaaS platform
- Act as the senior escalation point, handling critical incidents and ensuring resolution
- Provide consultative guidance on system architecture, integrations, and best practices
- Collaborate closely with Product and Engineering to influence improvements and features
- Lead advanced troubleshooting across Microsoft 365, SharePoint Online, and workflows
- Conduct root cause analysis and implement preventative solutions
- Drive SLA performance and continuous improvement within the support function
- Mentor and support junior consultants, elevating overall team capability
- Participate in on-call rotations and support deployment readiness activities
- Deliver technical training and guidance to customers post-implementation
Skills & Experience: ...
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