Job Description

  • The Senior Support Analyst will provide system administration functions to a global client base using a Manufacturing Execution System (MES) as part of the organization's Solution Delivery team. The ideal candidate for this role will be able to follow the team's shared schedule for on-call support, including:
  • Participation within 24/7 On-call model with rotating schedule, may require evening, weekend, holiday work availability. Notice is typically provided but in some instances, issues may arise that require immediate support, so flexibility with work hours is desired.
  • May need to provide support during specific events and/or issues, such as cut-over weekends[BT1] .
  • Due to role supporting Production, all deadlines and/or timelines must be fulfilled as defined/committed.
  • Responsibilities as part of this role will include:
  • General Installation/Infrastructure Support:
  • Document installations, including: project server...

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