Senior Supervisor QA Complaint Approval

Senior Supervisor, Complaint Quality Approver Team

Location: Schaffhausen, Switzerland

Cilag AG in Schaffhausen belongs to the group of Johnson & Johnson Innovative Medicine and manufactures high quality pharmaceutical products, active pharmaceutical ingredients (APIs) and medical devices. The Schaffhausen facility is a strategic launch and growth site for parenteral products, and we have an impressive pipeline of new and innovative products.

Key Responsibilities

• Lead and provide people leadership to the Complaint Quality Approvers team.
• Assign, prioritize, and monitor work to ensure compliant and timely approval of complaint records.
• Guide approvers on investigation strategy, risk assessment, escalation, evidence requirements, RCA, NC considerations, and alignment across products or affiliates.
• Ensure consistent approval decisions are supported by objective evidence, procedures, and regulatory expectations. ...