Job Description


Job Description

We are seeking an experienced Senior IT functional techno analyst for our CRM platform. The ideal candidate will possess a deep understanding of the platform, functionalities and have a proven track record in supporting and delivering CRM projects. This role requires an analytical thinker with strong problem-solving capabilities

Key Responsibilities

Business Engagement and Project Management

  • Communicates effectively with end-users for project activities including requirements gathering, scope prioritization, user acceptance testing, and user training
  • Acts as the liaison between the business experts (Sales Ops and Finance) and the IT project team members
  • Facilitates business/functional requirement gathering, design, architectural / integration awareness, review, approval and sign-off sessions
  • Support month end and quarter end activities

    • Technical Expertise

  • Identifies solutions to...

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