Senior Specialist Professional Customer Operations

Key Tasks
Execute customer operations plans and processes to deliver efficient logistics processes
Execute, manage and update orders received via the system including special and non-assigned orders
Ensure flow of goods and information across a customer’s global supply chain and provide resolution for order/ delivery issues
Support sales team and respond to operations related requests from the sales team such as quotation, exception deal management, historical account overview, billing corrections, etc.
Undertake delivery of cartage tours, monitor and achieve tour profitability, service quality and timelines
Promptly respond to customer enquiries, including conducting customer visits and understanding of customer requirements
Track the available capacities and ensure optimum utilization as per the set objectives
Resolve issues occurring in operational activities, report to management on events and exceptions, as necessary
Ensure systems are updated w...