Job Description

  • Job Purpose/Summary

    The Control Tower Leader will be responsible for overseeing centralized operations for Air, LCL, and FCL customers migrated under the Control Tower Program within the GSC. The role focuses on providing end-to-end visibility, driving continuous improvement, enhancing customer experience, and implementing automation and digital solutions to improve data quality and service delivery.

    Key Responsibilities

  • Provides the right level of visibility to customers and stakeholders (internal & external), including shipment tracking, proactive delay monitoring, and overall governance around the services offered via Maersk.
  • Understands customer needs and creates tailor-made solutions to support their business requirements, with a fast turnaround time.
  • Reviews the complete operational process to identify any delays in shipment operations; revisits the process with business team members and ensures corrective actions are implemented.

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    Job Details

    Location
    Navi Mumbai, Maharashtra, India
    Job Type
    Full time
    Category
    Business Operations Specialists
    Posted Date
    July 10, 2026
    Deadline
    August 19, 2026