Job Description

Link-Worldwide is seeking a Senior Specialist for Contact Service Operations in Mexico City. You’ll provide hands-on technical support and ensure efficient customer service operations using Genesys Cloud CX. Your role includes owning support tickets, translating customer needs into technical requirements, and collaborating with global teams.

The ideal candidate has a Bachelor's degree, 5+ years of experience in customer service platforms, and is fluent in English and Spanish. You'll thrive in a multicultural environment and contribute to our inclusive mission.

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