Job Description

Responsibilities:

  • 3 to 5 years of experience
  • Investigating, troubleshooting, diagnosing and resolving technical issues in a cloud/SaaS environment
  • Communicating effectively (both verbal and written) with our customers and internal stakeholders 
  • Customer obsessive and roll up the sleeve attitude to help resolve customer issues or queries with a minimum resolution time
  • Adding recurring issues to knowledge base articles or FAQs to minimize the turn around time on closing support tickets
  • Give constant and constructive feedback to team leads , product and engineering team to improve customer experience and suggest process improvements.
  • Problem solving, having a natural curiosity and demonstrating the ability to learn rapidly
  • Communicating well with different audiences (developers, technical and non-technical users)

  • Awareness on Information Security concepts and Best Practices

    ...

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