Job Description

About the Role

:
We are seeking a skilled and motivated Senior Software Engineering, with ServiceNow Application Developer experience, to join our Network Operations transformation initiative. This role will be instrumental in supporting the migration from legacy ticketing systems to AT&T’s enterprise ServiceNow platform. You will work closely with cross-functional teams to design, develop, and deploy scalable ServiceNow solutions that align with operational goals and compliance standards.

Key Roles and Responsibilities:

  • Develop and configure ServiceNow applications, modules, and workflows to support Network Operations use cases

  • Collaborate with stakeholders to gather requirements and translate them into technical solutions

  • Support the refactoring of legacy tools (e.g., AOTS-M, AOTS-TM, AOTS-CM) into standardized ServiceNow architecture

  • Ensure seamless integration of escalations, incident managemen...

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