Job Description

Location
Por favor, asegúrese de leer atentamente los siguientes detalles antes de enviar cualquier solicitud.

Boston - Remote, Austin - Remote, Washington D.C.
- Remote, Barcelona - Remote, Madrid - Remote, Valencia - Remote, Montréal - Remote


Employment Type

Full time


Location Type

Remote


Department

Service


About the team

The Customer Experience (CX) Product team owns the entire post-booking journey, from the moment a trip is booked through changes, disruptions, refunds, and customer support interactions.


We build and operate the systems that enable fast, high-quality support at scale, including:



  • Customer self-serve experiences within the Hopper app and partner-integrated flows
  • Internal agent platforms that enable efficient, high-quality human resolution
  • HTS Assist, Hopper’s flagship agentic AI platform, used i...

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