Job Description
Senior Software Engineer - Customer Experience PlatformHopper Madrid, Community of Madrid, Spain
About The TeamThe Customer Experience (CX) Product team owns the entire post-booking journey, from the moment a trip is booked through changes, disruptions, refunds, and customer support interactions.
We build and operate the systems that enable fast, high-quality support at scale, including:
Customer self-serve experiences within the Hopper app and partner-integrated flows
Internal agent platforms that enable efficient, high-quality human resolution
HTS Assist, Hopper's flagship agentic AI platform, used internally and offered as a B2B solution for global travel partners
Together, these platforms support millions of travelers across chat, voice, web, and third‐party channels, powering seamless post‐booking experiences worldwide.
About The JobAs a Software Engineer on the CX Platform team, you will design, build, and evolve the core system...
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