Senior Software Engineer (App Support)

Senior Software Engineer (App Support)

Role Purpose
We are looking for a Senior Software Engineer (App Support) with strong engineering experience who takes end-to-end ownership of live, production SaaS systems, ensuring their reliability, supportability, and effective operation for our clients, using AI and automation pragmatically to improve incident response and operational efficiency.

As a senior escalation point, you will diagnose and resolve complex production issues, perform root cause analysis, and drive long-term engineering improvements in close collaboration with clients, engineers, and product and platform teams.

Domain Experience (Desirable)
Utilities experience will be considered favourably.

Key Responsibilities

Application Support & Operations

• Act as a senior escalation point for complex application issues in...