Job Description
Responsible to attend and complete the service request assigned and provide coordination and monitoring in Preventive and Reactive maintenance work in data centre infrastructure. Supported in adhoc minor project activities. Shift pattern is 12 hours, 4days work and 4 days Off.
Operation function
Managing/coordinating service provider performance including tracking work order completion and validating invoices as needed. Provide facility specific assistance to the project management team as needed or requested.
Ensure all site management and operations practices comply with company and client standards.
Communicate/Escalate with appropriate parties (facility manager, client, OEM vendors, etc.) as needed.
Work with Service Center to ensure average turn around time (TAT) is within agreed KPI thresholds.
Create a weekly report to send to the Management team to assist them in reviewing incidents to determine what events have occurred that may be operational losses.
Operation function
Managing/coordinating service provider performance including tracking work order completion and validating invoices as needed. Provide facility specific assistance to the project management team as needed or requested.
Ensure all site management and operations practices comply with company and client standards.
Communicate/Escalate with appropriate parties (facility manager, client, OEM vendors, etc.) as needed.
Work with Service Center to ensure average turn around time (TAT) is within agreed KPI thresholds.
Create a weekly report to send to the Management team to assist them in reviewing incidents to determine what events have occurred that may be operational losses.
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