Job Description

Job Description: 

The Senior ServiceNow Implementation Specialist will be responsible for the hands-on design, development, and/or implementation of the ServiceNow platform within a complex, multi-tenant environment. You will leverage your deep expertise in ServiceNow's core modules, particularly in a Managed Service Provider (MSP) context using Domain Separation. You will build robust integrations with a wide array of enterprise systems, including AIOps platforms, OSS/BSS stacks, API gateways, and AI/ML services.

Key Responsibilities:

  • Platform Module Implementation: Lead on implementation tasks across core ServiceNow modules, including:
  • ITSM Pro/Enterprise: Incident, Problem, Change, Request Management, Service Catalog, Knowledge Management, and SLA configuration.

  • CSM Pro/Enterprise: Case and Account Management, Customer Portal, and Proactive Customer Services.

  • ITOM Visibility + Health: CMDB, CSDM alignment, Discov...

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