Job Description
Required Skills & Experience
Exp Level: 5-9 Years
Service Now Technical Expertise
Deep understanding of the Service Now data model , especially CMDB, Incident, Change, Request, and Asset tables.
Strong experience with Flow Designer, Import Sets, Transform Maps, and Scripted REST APIs.
Hands-on experience configuring MID Servers and managing integrations (can be optional)
Proven ability to rebuild or modernize workflows from legacy ITSM platforms.
Data & CMDB Expertise
Expertise in data mapping, normalization, reconciliation, and relationship modeling.
Strong understanding of Service Now CMDB.
Experience handling large-scale data migrations with high data quality standards.
ITSM & Process Knowledge
Solid understanding of ITSM and ITIL processes and their implementation in Service Now. (very important)
Experience with Service Catalog, Request Management, and Knowledge Management.
Ability to bridge business needs with technical execution.
Integ...
Exp Level: 5-9 Years
Service Now Technical Expertise
Deep understanding of the Service Now data model , especially CMDB, Incident, Change, Request, and Asset tables.
Strong experience with Flow Designer, Import Sets, Transform Maps, and Scripted REST APIs.
Hands-on experience configuring MID Servers and managing integrations (can be optional)
Proven ability to rebuild or modernize workflows from legacy ITSM platforms.
Data & CMDB Expertise
Expertise in data mapping, normalization, reconciliation, and relationship modeling.
Strong understanding of Service Now CMDB.
Experience handling large-scale data migrations with high data quality standards.
ITSM & Process Knowledge
Solid understanding of ITSM and ITIL processes and their implementation in Service Now. (very important)
Experience with Service Catalog, Request Management, and Knowledge Management.
Ability to bridge business needs with technical execution.
Integ...
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