Job Description
We are seeking a senior-level candidate with extensive hands-on experience. The ideal professional must have worked on at least 5 distinct ServiceNow SPM implementation or upgrade projects, providing them with deep, practical insights into the full lifecycle and operational challenges of the platform.
Key Responsibilities:
- Administer, monitor, and maintain ServiceNow SPM applications in production environments.
- Perform platform upgrades, patches, and health checks with specific focus on SPM module integrity.
- Troubleshoot and resolve performance issues using structured methodology (logs, profiling, transaction analysis).
- Handle incident management with logical, systematic problem-solving approaches.
- Implement and maintain operational best practices for SPM modules, including data governance.
- Manage SPM-specific integrations in production (monitoring, error handling, perf...
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