Job Description
Job Title: Senior ServiceNow Business Process Consultant- ITSM
Type: Contract
Work Model: Remote – offsite
Responsibilities
+ Support workshops, interviews, and process mapping sessions to capture as-is and to-be workflows.
+ Support documentation of functional and non-functional requirements for ServiceNow implementations.
+ Translate business needs into clear, actionable user stories and acceptance criteria.
+ Partner with ServiceNow developers, architects, and platform owners to translate requirements into configuration, workflows, and automation.
+ Design, configure, and implement core ITSM capabilities including Incident, Problem, Change, Request, and Knowledge.
+ Analyze and document existing applications to be transitioned into custom ServiceNow applications.
+ Participate in sprint planning, backlog grooming, and UAT cycles within an Agile or hybrid delivery framework.
+ Define and execu...
Type: Contract
Work Model: Remote – offsite
Responsibilities
+ Support workshops, interviews, and process mapping sessions to capture as-is and to-be workflows.
+ Support documentation of functional and non-functional requirements for ServiceNow implementations.
+ Translate business needs into clear, actionable user stories and acceptance criteria.
+ Partner with ServiceNow developers, architects, and platform owners to translate requirements into configuration, workflows, and automation.
+ Design, configure, and implement core ITSM capabilities including Incident, Problem, Change, Request, and Knowledge.
+ Analyze and document existing applications to be transitioned into custom ServiceNow applications.
+ Participate in sprint planning, backlog grooming, and UAT cycles within an Agile or hybrid delivery framework.
+ Define and execu...
Ready to Apply?
Take the next step in your AI career. Submit your application to System One today.
Submit Application