Senior Service Workflow Designer

About the role

At CommBank, we're evolving from traditional learning delivery to an enterprise-wide skilling model. We're looking for a Senior Service Workflow Designer to join our Learning & Skilling Domain, reporting to the Senior Enablement & Platforms Lead.

This role sits within the Enablement, Platforms and Knowledge Management team and will play a key role in redesigning how learning services operate. Working across service design, operations and emerging technology, you'll create scalable workflows that improve efficiency, service quality and operational control.

About the team

The Learning Platforms and Knowledge Management team is responsible for the platforms, knowledge and services that support learning across the Group. We manage enterprise learning platforms, learning content governance, publication and lifecycle management, ensuring learning assets remain current, compliant and accessible. Partnering with Product Owners, learning s...