Senior Service Technician Coordinator

Overview

We are seeking a highly organized and customer-focused Senior Service Technician Coordinator to support our Cabinetry and Interior Trim Service Department. This is a senior-level coordination role requiring exceptional scheduling ability, professionalism, tact, and empathy.

The successful candidate will serve as a key point of contact between customers, service technicians, internal departments, and project teams. This role often involves supporting customers during challenging situations, requiring strong communication skills, emotional intelligence, and the ability to de-escalate concerns while maintaining a high level of service professionalism.

The ideal candidate thrives in a fast-paced environment, can confidently manage multiple competing priorities, and takes pride in delivering an exceptional customer experience while ensuring service operations run efficiently.

Primary responsibilities

• Coordinate and manage the daily ...