Senior Service Engineer

Engineer/Senior Engineer - Service Customer relationship management • Accountable for customer satisfaction through quality of service and precise communication • Accountable for equipment safety and performance • Accountable for selling service repairs • Accountable for the sales lead volume, quality, and further processing of sales leads • Accountable for resolving customer service quality complaints • Accountable for resolving customers invoicing complaints related to maintenance operations Service operations • Accountable for the end-users, the sites and the technicians safety • Accountable for the delivery of service according to the service contract requirements, the time limits, the KONE quality standards and the local regulations • Accountable for the control of the field operations costs and CMII • Accountable for callouts and service repairs sales • Responsible for proximity stock content & value • Accountable for managing the third party inspections visits and follow-up acti...