Job Description

We're looking for a

Senior Service Desk Technician

This role is Office Based, Krakow Office

We are seeking a proactive and highly skilled Services Desk Technician to oversee the health and performance of our organizational technology. In this role, you will manage the full lifecycle of hardware and peripherals—from deployment to repair—while playing a key part in implementing new software solutions. As a technical anchor for the team, you will provide white-glove support to end-users and executives, mentor junior staff, and offer specialized expertise to cross-functional IT initiatives to ensure a seamless digital environment.

In This Role You Will..

  • Perform analysis, diagnosis, and resolution of complex computer problems, and provide best-in-class customer support for end-users. Recommend and implement corrective solutions for end-users in person, and remote support for off-site users as needed. Provide exec...

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