Senior Service Desk Officer

Classification: ANU Officer 5/6 (IT)
Salary package: $89,760 - $105,459 per annum plus 17% superannuation
Terms: Full time, Continuing

• Do you have experience in providing Level 2 remote desktop support, as well as in-person hardware support?
• Do you have experience in supporting escalated IT incidents, troubleshooting complex technical issues, and working with other teams to deliver timely resolutions? 
• Are you confident mentoring junior staff, sharing technical knowledge, and helping improve the quality and consistency of customer support? 

Position overview

The Information Technology Services (ITS) Service Desk provides IT desktop support to staff and students of the ANU in support of research, education, and administration. As part of the services, the team provides a Standard Operating Environment (SOE) for all Information Commons (IC) computers on cam...