Senior Service Desk Officer

Senior Service Desk Officer

• Permanent full-time | 5 weeks annual leave + monthly day off included 
• Box Hill | Easy access to public transport, shopping, and dining options 
• Commitment to excellence | Contribute to a leading healthcare service 

About the role

As the Senior Service Desk Officer, you will be a key point of contact for ICT support, delivering exceptional customer service through the timely logging, troubleshooting, resolution and escalation of ICT service requests and incidents. You will also provide leadership, guidance and mentoring to Service Desk team members, supporting a collaborative and high-performing team environment.

In this role, you will act as the first point of escalation (Level 2) for issues raised through the ICT Service Desk, ensuring complex incidents are effectively managed and resolved. You will also contribute to the continuous improvement of service de...