Job Description

Come to one of the biggest IT Services companies in the world! Here you can transform your career!

We are looking for a Senior Service Desk Analyst who wants to learn and transform their career.

Requirements

Required

  • Minimum 3 years of experience in Service Desk Operations
  • Strong experience with Incident Management
  • Knowledge of ITIL / ITSM frameworks and processes
  • Experience managing and handling Tickets / Service Requests
  • Experience creating, maintaining, and using Knowledge Base (KB) articles
  • Advanced or Fluent English
  • Must be located within a maximum commuting distance of approximately 1 hour from Londrina, PR

Nice to Have

  • Experience with KPI (Key Performance Indicators) monitoring and reporting
  • Experience working with SLA management and compliance
  • Experience with...

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