Senior Service Desk Analyst - For Pooling

Position Description:

Level 1 Service Desk Analyst with at least 3 years of experience directly in Service Desk.
Senior position requires excellent customer and technical skills with proven track record.
Attention to ticket handling and quality.
Technical skill, customer handling skills

Your future duties and responsibilities:

• Resolve issues utilizing excellent customer service skills, problem solving skills, technical
thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer
satisfaction.
• Receive and respond to user inquiries and requests via telephone, email, case tracking system
professionally and with speed, accuracy and proficiency.
• Produces quality work and results.
• Ensure fast and accurate turnaround of work.
• Solve problems using agreed upon procedures.
• Develop a comprehensive understanding and mastery of all tools.
• Remain upda...