Job Description

What you’ll be doing

  • Owning, leading and driving incidents and representing BT during technical conference calls

  • Handling technically complex incidents and occasionally service requests received through ticketing tools, emails and calls

  • Being responsible for cooperating with internal and external stakeholders and making sure you leave a lasting good impression

  • Having the opportunity to learn from senior colleagues from wide array of areas

  • Being exposed to a variety of technologies (MPLS, DMVPN, SDWAN, VoIP, GSIP, OCC just to name a few) through supporting complex network and voice solutions

  • Being a crucial part of operating and maintaining worldwide businesses for our customers

    • Soft skills:

  • Ability to meet the customers’ needs in line with the business requirements

  • Focusing on the objectives and the required outcomes of the processes while delivering a service

  • Working ...

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