Senior Service Designer

Responsibilities

• Understand the value and nature of relationships between people, organizations, and products.
• Map customer journeys, identify needs, and map opportunities for improvement.
• Design and structure integrated touchpoints.
• Strengthen company culture through experience design.
• Create, rethink, or reinvent services provided to internal and external customers by shaping and modifying human interactions to deliver high-quality experiences (great services) that satisfy all stakeholders in the service ecosystem.
• Create standards to be implemented by stakeholders across both frontstage and backstage operations.
• Develop processes that enable delivery of quality services aligned with brand values.
• Lead organizations through innovation processes by building solutions that position the organization competitively.

Requirements

• Strategic mindset with strong command of business l...