Senior Service Delivery Manager

Job title :- Service Delivery Manager - IT Infrastructure

Employment Type:- Full-time

Job Description

We are seeking a strategic and operationally astute Service Delivery Manager (SDM) to lead our IT Infrastructure delivery operations in Calgary. As a key interface between our global technical teams and client stakeholders, you will own the end-to-end service lifecycle—ensuring operational excellence, driving digital transformation, and maintaining the highest levels of customer satisfaction.

The ideal candidate is a seasoned leader with deep expertise in IT Infrastructure Services such as End User Services (EUS), Cloud, and Cybersecurity, capable of navigating the complexities of an IT MNC environment while identifying opportunities for modernization and growth.

Key Responsibilities & JD,

1. Delivery Leadership & Governance

• End-to-End Accountability: Delivery owner for the ful...