Job Description

A leading contact center company in Metro Manila is seeking a Senior Scheduling Specialist to ensure the accuracy of schedules aligning with predicted work volume. Responsibilities include managing schedules, analyzing trends, and collaborating with Operations. Ideal candidates should have a Bachelor’s degree in Business Administration, over 2 years of experience in workforce management, and strong organizational and communication skills. The position is salary-based and requires advanced skills in IEX software and Microsoft Excel.
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