Senior RPA Support Engineer

About the Role:

We are looking for a Senior RPA Support Engineer to manage and support enterprise-grade automation solutions built using Microsoft Power Automate and Automation Anywhere A360. This role focuses on L2/L3 production support, automation monitoring, incident management, UAT support, and stakeholder communication. The ideal candidate will bring strong operational ownership, troubleshooting expertise, and the ability to act as a support lead for critical automation platforms.

Requirements:

RPA Production & Operational Support

● Provide L2/L3 production support for RPA solutions developed using Microsoft Power Automate and Automation Anywhere A360.

● Monitor bot executions, schedules, logs, and reports to ensure smooth and uninterrupted operations.

● Analyze and resolve business and system exceptions, failures, and incidents within defined SLAs.

● Perform root cause analysis and coordinate w...