Senior Representative, Customer Service and Support

This position is responsible for delivering APLL commitment to customers, meeting day to day operations requirements of the customers. The position assists and supports customer service supervisor (CSS) in guiding customer service representatives (CSR) to achieve customer service excellence through defined and agreed processes. 
He/she manages and implements Vendor Seminar Program (VSP) to ensure vendors understand and acknowledge customers’ requirements and standards. He/she also participates in implementation of Vendor Logistics Program through consultation to vendors to deepen business relationship, introduce APLL services to vendors and secure new business for APLL. The position assists customer service supervisor to onboard, coach and guide customer service representatives to be qualified to handle customers’ logistics requirements.