Job Description
Senior Regional Operations Manager (m/f/d)
Based in Santiago de Chile under a hybrid working model.
About the Role
Build, maintain, and develop long‑lasting relationships with bus partners and bus stations.
Manage day‑to‑day interactions with our bus operators to ensure there is no disruption.
Monitor operators' adherence to our processes and standards and carry out audits to ensure they follow quality and safety standards.
Ensure compliance with Flixbus procedures and protocols.
Monitor and analyse KPIs to identify areas for improvement, providing actionable recommendations to enhance partner performance and service quality.
Work cooperatively with our operators to ensure that their information on our platform is updated, and track the training process for bus drivers.
Collaborate cross‑functionally with internal teams (e.g., Network Planning, Business Development) for seamless operations.
About You
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