Job Description

Convergys is seeking a Senior Quality Evaluator in Quezon City, Philippines, responsible for monitoring and evaluating customer calls and contacts to ensure adherence to quality standards. The role includes reporting evaluation results, participating in calibration sessions, and engaging in quality audits to improve service quality.

Ideal candidates will have strong monitoring skills and the ability to analyze data effectively. This is a full-time Work-at-Home position aimed at driving program performance improvements.

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