Senior Quality Assurance Administrator-1

**About this role:**

Wells Fargo is seeking a...

**In this role, you will:**

+ Provide support and scoring guidance quality assurance staff by answering questions on regulations or compliance, procedures, policies and First Call Resolution
+ Escalate key maintenance errors identified during scoring process and ensure resolution of same, reviewing programs, processes, documentation, to ensure compliance with internal company requirements or government regulations
+ Review systems to ensure company standards are met, exceptions are notated, and issues escalated as necessary
+ Assist in development and design of product specific databases
+ Review and score work
+ Prepare calibration score and facilitate calibrations across the team to ensure consistency of quality scores delivered to clients
+ Monitor quality assurance programs and processes to identify gaps and risk assessment
+ Design and conduct training for as needed
+ Provide coachi...