Job Description

Job Summary

To handle customer complaint / feedback and lead internal investigations to identify complaint root cause and CAPA’s. Host customer audits. Lead quality improvement projects.

Essential Duties and Responsibilities

  • Responsible for providing support to Customer QA Manager to ensure daily, weekly and monthly KPls are achieved

  • Manage customer complaints ensuring timely and accurate response

  • Host customer audits and act as the company spokesperson during the audit

  • Provide response to customers enquiries and chair meetings requested by customers on complaints

  • Lead the internal investigation with relevant departments to identify root cause for customer complaints / audit findings

  • Establish CAPA for the identified root causes together with the relevant departments

  • Ensure that the CAPA’s are implemented on time and able to effectively address the root caus...

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