Job Description

ABOUT THE ROLE

The Senior Property Manager leads a high-performing team to deliver exceptional service, operational excellence, and resident satisfaction across their portfolio—driving key outcomes in occupancy, financial performance, and community engagement.

KEY RESPONSIBILITIES

Customer Service

  • Deliver a five-star resident experience by responding promptly and professionally to inquiries, feedback, and concerns.
  • Ensure building standards are maintained to the highest level of cleanliness, safety, and presentation.
  • Support and train site-level staff on brand standards, ensuring consistency and excellence in service delivery.
  • Handle resident interactions with diplomacy, empathy, and a genuine focus on creating meaningful connections.
  • Continuously look for opportunities to enhance the resident experience, reputation, and retention.

    • Operations & Leasing

  • Oversee daily operations of the...

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