Senior Project Manager - Scrum Master

Optimise existing customer journeys to improve performance and outcomes. Support development of new customer propositions aligned to business goals. Apply test‑and‑learn approaches to validate journey improvements. Collaborate with cross‑functional teams to implement and scale enhancements. Track journey performance metrics and contribute to growth initiatives.

Lead optimisation of complex, end‑to‑end customer journeys across channels. Own development and scaling of new customer propositions. Drive experimentation frameworks using test‑and‑learn methodologies to deliver measurable impact. Influence senior stakeholders and align journey strategy with long‑term growth objectives. Embed continuous improvement practices to drive sustainable growth.

Key Responsibilities

• Lead and manage project teams to deliver projects within scope, on time, and within budget.
• Serve as the scrum master, facilitating agile ceremonies, removing impediments, and ...