Job Description

Digital experience, multinational programmes and migration/integration experience.
Experience managing large projects with global experience.

  • Providing the leadership for problem solving and manage the operations of a team of professionals responsible for troubleshooting, escalation, and resolution of reported production issues across suite of Supported Applications.
  • Provides the leadership for developing Minor Enhancements and Factory projects.
  • Expected to optimise production support processes, ensure adequate capacity to meet SLAs, and develop strong relationships with the Application Development team, Quality Assurance, Hosting, and Client Services teams.
  • Responsible for developing the skills and knowledge of the support team, promoting the growth of each individual and building a well-balanced, highly skilled team that can provide support and coverage across the entire suite of Supported Applica...

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